Privacy Policy

Last Updated: October 2026

Welcome to storefly.cc. Led by Karan Sharma and operated from Jamui, Bihar, Storefly provides top-tier IT infrastructure, hardware repairs, security systems (CCTV & Biometrics), media productions, commercial ads shoots, and digital web development services (collectively referred to as the "Services"). We deeply value your trust and are committed to protecting your personal data and privacy rights.

This Privacy Policy outlines how storefly.cc collects, uses, discloses, and safeguards your information when you visit our website, explore our service catalogs, book technical appointments via WhatsApp, or interact with our support channels across Bihar. By accessing our platform, you agree to the practices described in this document.

1. Information We Collect

To provide seamless doorstep repair, commercial media shoots, and technical solutions, we collect information that identifies or relates to you ("Personal Information"):

• Identification & Contact Data: Full name, phone number, WhatsApp contact details, email address, and service installation/repair address (including local landmarks across Jamui, Lakhisarai, and surrounding districts).
• Service & Booking Details: Records of services you browse, inquire about, or book (such as laptop/computer chip-level repairs, network WiFi setups, CCTV installations, printer servicing, AC maintenance, Mehandi artist bookings, or web development packages).
• Technical & Device Logs: IP address, browser type, operating system, device identifiers, referral pages, and session timestamps collected automatically through standard server logs and cookies.
• Direct Communications: Any inquiries, problem descriptions, feedback, or grievance details shared via WhatsApp chats, emails, or direct phone calls with our support team.

2. How We Collect Your Information

We gather data through secure and transparent channels:

• Direct Submissions: When you fill out service inquiry forms, book a slot via our WhatsApp booking modal, or contact Storefly directly.
• Automated Technologies: Through browser cookies, web beacons, and analytical trackers when navigating storefly.cc to improve website UI performance.
• Service Interactions: Information shared on-site by technicians or media crew members during hardware servicing or event coverage execution.

3. Purpose and Use of Collected Data

Your information allows us to operate efficiently and deliver high-quality local services:

• Service Dispatch & Fulfillment: To schedule technician visits, assign specialized repair engineers or media creators, and deliver ordered hardware or digital solutions to your doorstep.
• Instant WhatsApp Coordination: To streamline appointment confirmations, share quotation estimates, and dispatch service updates directly through secure messaging links.
• Customer Support & Quality Assurance: To address technical queries, resolve post-service complaints, and maintain service excellence across Jamui & Lakhisarai.
• Platform Security & Maintenance: To monitor system integrity, prevent fraudulent bookings, detect server anomalies, and secure user sessions.

4. Information Sharing & Disclosure Policy

Storefly respects your confidentiality. We do not sell, rent, or trade your personal information to third parties. Data sharing is strictly restricted to essential operational scenarios:

• Authorized Technical Personnel: Field technicians, engineers, or event crews assigned to fulfill your requested service bookings.
• Legal & Regulatory Compliance: When required by Indian law enforcement agencies, government bodies, or judicial orders to safeguard legal rights or prevent fraud.
• Infrastructure Partners: Trusted hosting providers (such as Hostinger) and database administrators bound by strict confidentiality agreements.

5. Data Security Measures

We implement industry-standard encryption, secure session protocols, and restricted database access controls to protect your data from unauthorized access, alteration, or disclosure. However, absolute digital security cannot be guaranteed over public internet networks, and users share data at their own discretion.

6. User Rights & Data Control

You maintain full control over your personal data. You may request access to the information we hold about you, ask for corrections to your contact/address records, or request the deletion of your service history logs by contacting our privacy desk.

7. Updates to This Privacy Policy

Storefly reserves the right to modify or update this Privacy Policy periodically to reflect new service offerings, technical enhancements, or statutory revisions. Any changes will be posted directly on this page with an updated revision date.

8. Contact & Grievance Redressal

If you have questions, privacy concerns, or data removal requests regarding storefly.cc, please connect with our administrative team: